Shipping & Returns
INTERNATIONAL SHIPPING LIMITATIONS
We regret to inform our international customers that at this time we are not shipping any orders outside of the U.S.
HOW ARE PRODUCTS SHIPPED?
Orders placed before 1:00 pm EST will generally be shipped out on the same day*. Orders placed after 1:00 pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Overnight Shipping. We do not currently ship to any PO Box or APO/FPO addresses. Orders placed with any PO Box or APO/FPO shipping addresses will be cancelled.
Products may ship from separate locations requiring a flat Ground Shipping fee of $20 per order.
For Colorado Residence: Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
HOW DO I RETURN A PRODUCT?
Click 'Request A Return' below to look up your order and receive a pre-paid printable return label. Please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All continental U.S. orders will have the option of a $10.00 return label fee which will be deducted from the total refund if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Tretorn is not responsible for lost or damaged packages.
WHAT IS YOUR RETURN POLICY?
Tretorn will accept returns for items purchased on the Tretorn online store that are received back within 30 days from delivery date for a refund. Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable. We do not do exchanges. You may return for a refund and place a new order for the item, size, and color of your choice. A $10.00 fee will be deducted from your refund if you choose to use our Prepaid Return Shipping Label service. Final Sale products are not eligible for returns.
All returns MUST meet the following criteria:
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
• Refunds on eligible returns will be processed within 10-14 business days from receipt.
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Tretorn and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.