Tretorn will accept returns for items purchased on the Tretorn online store that are received back within 30 days from delivery date for a refund. Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable. We do not do exchanges. You may return for a refund and place a new order for the item, size, and color of your choice.
All returns MUST meet the following criteria:
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without a refund. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
We recommended that you ship your return using a carrier who will provide a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
Once a return arrives at our warehouse, it will take us 10 to 14 days to receive, inspect, and process. You will be notified via email once your return has been completed.
International returns - The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund or credit.
You should see a refund post to your credit card account within 2 to 4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns and refunds may be made at the discretion of Tretorn.